Refund Policy

Effective date: June 10, 2026

This Refund Policy applies to all purchases of BilinCo Trainer plans and live courses from BilinCo Language Services LLC (Monrovia, California). It is part of our Terms of Service.

1. Monthly Subscriptions (Pro and VIP)

• Cancel anytime. You can cancel your Pro ($19.99/month) or VIP ($39.99/month) subscription at any time. Cancellation stops future charges, and you keep full access through the end of the billing period you have already paid for. No partial-month proration is applied.
• First charge — 7-day full refund. If you are not satisfied for any reason, we will refund your first subscription charge in full if you request the refund within 7 days of that first charge. No questions asked.
• Renewal charges — 72-hour window. A renewal charge is refundable if you request the refund within 72 hours of the renewal and you have not used the paid features of the Service since that renewal. This protects you from forgotten renewals while keeping the policy fair.

2. Lifetime Plan

The Lifetime plan ($249.99 one-time) carries a 14-day no-questions-asked refund. Request a refund within 14 days of purchase and we will refund the full amount. After 14 days, Lifetime purchases are non-refundable.

3. Live Courses (Basics and Advanced)

For the live courses — Basics ($999, includes 6 months of VIP access) and Advanced ($1,299, includes 12 months of VIP access):

• Up to 7 days before the first session: full refund.
• Within 7 days of the first session (before it begins): 50% refund.
• After the first session has taken place: non-refundable. However, you may make a one-time free transfer of your enrollment to a later cohort of the same course — just ask.

If we cancel or reschedule a course, you will be offered a full refund or a transfer at your choice. VIP access bundled with a refunded course ends when the refund is issued.

4. How Refunds Are Paid

Approved refunds are issued through Stripe to the original payment method used for the purchase. Refunds typically appear within 5 to 10 business days, depending on your bank or card issuer. We cannot issue refunds to a different card or account, and we cannot refund in cash or by check.

5. EU and UK Customers

If you are a consumer in the European Union or the United Kingdom, you may have a statutory 14-day right of withdrawal for purchases of digital services. We honor these rights where they apply. By starting to use paid digital content immediately, you may consent to immediate performance, in which case the statutory withdrawal right for that content may be affected as provided by law — but our voluntary refund windows above (7 days on the first subscription charge, 14 days on Lifetime) still apply in full. Nothing in this policy limits any non-waivable statutory rights you hold under local law.

6. Fair Use

Our refund windows exist so you can try BilinCo Trainer with confidence, not to provide free cycling of paid access. We may decline a refund where we find abuse — for example, repeated purchase-and-refund cycles on the same or related accounts, bulk consumption or downloading of paid content followed by a refund request, refund requests on accounts that violated the Terms of Service, or chargeback fraud. We apply this clause rarely and only to clear abuse.

7. How to Request a Refund

Email info@bilinco.net with the subject line "Refund", sent from the email address on your account. Include the plan or course you purchased and the approximate purchase date. We process eligible requests promptly and will confirm by reply once the refund has been issued through Stripe.

8. Questions and Changes

We may update this policy from time to time; changes apply to purchases made after the change takes effect. The version in effect at the time of your purchase governs that purchase. Questions about billing or this policy: info@bilinco.net.

See also: Terms of Service · Privacy Policy